Make sure you are running the latest update of IDRISI
We maintain free Service Updates (also known as patches) that any registered user can download from the Downloads area of this web site. Check the version number of your installed software in the Help/About menu and compare to the version number of the Service Update from the Downloads area. If your installed version has a lower release number, download and install the update. After updating, check if your problem has been resolved.
Check the Help System for notes on specific modules
If you are experiencing a technical problem with a specific module or you are receiving unexpected results, the problem resolution may be found in the software’s Help System. Check the Help System entry for the module/command you are running. Most IDRISI commands include supplemental information concerning the module limitations in the respective “Notes” section.
Contact Technical Support and provide detailed description of problem
If the Service Update or Help System has not resolved your problem, please contact our Technical Support staff via e-mail. For your convenience, a Web Report Form is provided.
If you have a problem using the Web Report Form, please email us at idrisi@clarku.edu and provide us with the following information in your initial contact with us:
1. Your Customer ID number, name, phone and e-mail address.
2. The name and version number of the Clark Labs product you are using.
3. A description of your hardware and operating system.
4. A detailed description of the problem you are experiencing. This should include a list and description of the data sets involved, a description of the operation you are trying to accomplish, and a step by step description of what you have tried so far (with the specific values you entered into the module’s dialog box). You should also include the exact text of any error messages you receive.
